Call: (03) 9212 0217 | Unit 2/31 Clyde Rd, Berwick VIC 3806


A true orthodontic emergency is uncommon, and most concerns can be addressed with
simple measures at home until we can assist you.
Orthodontic emergencies may include:
What you should do in a serious orthodontic emergency
Although we cannot provide emergency medical treatment, your medical history is important. If you experience an emergency incident that may affect your orthodontic treatment, please contact us during opening hours.
Many orthodontic problems can be uncomfortable but are not considered emergencies. In most cases, simple measures can be taken to manage the issue until we can see you in the clinic.
Common orthodontic issues include:
A lost or broken retainer requires urgent attention as teeth can move quickly when
retainers are not worn. It is important to contact us as soon as possible.
What to do
Contact Berwick Orthodontic Specialists
We will advise you on the next steps and arrange an appointment if required.
Check for a spare retainer
If you have a spare retainer, or an older retainer that still fits comfortably, continue wearing it until we can assess the situation.
Loose wires, brackets, or buttons are generally straightforward to repair. However, they can affect your treatment progress and may cause discomfort if left unattended.
What to do
Contact Berwick Orthodontic Specialists
We will arrange an appointment as soon as possible.
Avoid hard, crunchy, or sticky foods
These foods can worsen the damage and increase discomfort.
Protect your mouth
If there are any sharp edges, apply orthodontic wax to prevent irritation.
Trim protruding wires if necessary
If a wire is poking into your cheek or gum, you may carefully trim the end with clean nail clippers and cover it with orthodontic wax.
As your teeth move and your mouth adjusts to braces, wires, aligners, or other orthodontic appliances, you may occasionally experience ulcers, rubbing, or irritation inside your mouth. These issues are common during orthodontic treatment and will often improve as your mouth adapts.
What to do
Use orthodontic wax
Apply orthodontic wax directly over any bracket, wire, or appliance that is causing irritation. This creates a smoother surface and helps protect the soft tissues inside your mouth.
Use an anaesthetic gel if needed
If an ulcer develops, an anaesthetic gel available from most pharmacies can help reduce discomfort while the area heals.
Orthodontic wax is included in your starter pack. If you require more during treatment, please let us know.
If the irritation, ulcer, or discomfort persists, becomes unusually painful, or you are concerned, please contact us or seek advice from a medical professional.
Elastics should be worn consistently and changed regularly as instructed to achieve the best treatment outcome.
What to do
Look for spare elastics
Check your pockets and bags for any spare packets.
Do not panic
A short period without elastics may cause a slight delay in treatment but will not undo all of your progress.
Contact Berwick Orthodontic Specialists
We can arrange for replacement elastics to be collected from the clinic.
If you lose your current aligner, it is important to contact us as soon as possible. Teeth can move quickly without consistent aligner wear.
What to do
Try your next aligner
If you are close to changing aligners, the next aligner may fit comfortably and can sometimes be used as a replacement.
Wear your previous aligner
If your next aligner does not fit properly, return to wearing your previous aligner to help maintain your tooth position. Continue wearing it as instructed and contact our practice for advice on the next steps.
Contact Berwick Orthodontic Specialists
We will assess your situation and advise on the most appropriate next step, which may include progressing to the next aligner, returning to a previous aligner, or ordering a replacement.
Our friendly team are here to guide you.
Phone (03) 9212 0217 from 8:30am – 5:30pm, Monday to Friday or email us: info@berwickorthodontics.com.au
